Refund policy

Returns and exchanges

We don't accept returns for change of mind. If you picked the wrong size, we're happy to swap it for you.

Wrong size

• Email easytrailau@gmail.com within 10 business days of delivery with your order number. We'll reply with the return address.
• The item must be unused, unwashed and have its tags on.
• You pay the postage to send it back and the postage for the new size.
• Once we receive and check the item, we send the new size, as long as it's in stock and the replacement postage is paid.
• If we don't have your size, we refund the product price to your original payment method within 5 business days of receiving and checking the item.

Wrong or faulty item

• If we sent the wrong size or colour, or the item is faulty, email easytrailau@gmail.com within 10 business days of delivery with your order number and a photo.
• We pay the return postage and the postage for the replacement.
• Once we receive and check the item, we send the correct item or the replacement we agreed with you, if it's in stock.
• If it's out of stock, we refund the product price to your original payment method within 3 to 5 business days.

Refunds

Refunds go back to the payment method you used, within 5 business days of us receiving and checking the return. Your bank may take a few extra days to show it.

This does not affect your rights under the Australian Consumer Law.